Exchange & Returns Policy

Return conditions

All items being returned or exchanged must meet the following conditions, or the request may be denied:

• Items must be unwashed
• Items must be unworn
• Items must be in original packaging
• Items with pilling may be subject to denial
• Items with markings or stains will not be accepted
• Items with strong odours (e.g. smoke, cologne, detergent) will not be accepted

Please note

• Items discounted 15% or more are not eligible for return or exchange
• This policy excludes normal wear and tear, and damage caused by misuse or accidents
• We reserve the right to deny returns or exchanges submitted after the applicable window has closed

How to return your order

• Submit a return request by contacting us on WhatsApp or calling 0762946381 / 0769689093 within 3 days of receiving the product.
• Once the item has been inspected and all return conditions are met, a refund or store credit will be issued (shipping costs excluded).
• If store credit is issued instead of a refund, it is sent to the email address on your order and is valid for one year from the date of issue.

How to exchange your order

• Exchanges are only valid for size changes, provided the required size is available. Submit an exchange request on WhatsApp or by calling 0762946381 / 0769689093 within 3 days of receiving the product. If the requested size isn't available, you may request a return instead.
• Only one exchange per item will be accepted.

Missing, damaged or incorrect items

If you've received an incorrect item, are missing an item from your order, or received a damaged item, please contact our support team on WhatsApp, call 0762946381 / 0769689093 or email info.essencefitclothing@gmail.com.

This must be done within 3 days of receiving the order.

Additional terms & conditions

1. Courier charges (delivery) — When you send an item to us for an exchange, the applicable courier fee must be borne by the customer, and the courier fee to send the exchanged item back to the customer must also be paid by the customer.
2. Exchange window — Size exchange requests can only be submitted within 3 days from the date the item was received.
3. Condition of the item — The item handed over for an exchange must be unused, unwashed and in its original condition.
4. Used or damaged items — Items damaged due to the customer's use, incorrect washing or negligence will not be exchanged.
5. Choosing your size — Before placing an order, it is the customer's responsibility to check the size chart and select the correct size.
6. Getting a size exchange — If the required size is out of stock, exchanging to a different size may be delayed; whether an alternative or a refund is provided will be handled by mutual agreement between both parties.
7. Receiving a wrong item — If you receive an item different from the one ordered, you must notify our customer support team within 3 days of receiving the item.
8. Original packaging — When sending an item for an exchange, the original packaging and the item's tags must be included wherever possible.
9. Discounted items — Items purchased under special discounts, clearance sales or promotional offers are exchanged or returned according to the conditions of the relevant offer.
10. Custom printed items — Items printed with a name, logo, image or special design at the customer's request cannot be exchanged or returned, unless there is a manufacturing defect or a fault on our part.
11. Custom / DTF order payment — Custom and DTF printing orders require a 50% advance payment before production begins; the remaining balance is settled on delivery.
12. Order cancellation — Once an order has been prepared or printing has begun, cancelling it may be restricted. Special conditions may apply to custom orders.
13. Inspection of the item — The item is inspected before an exchange request is approved. If the applicable conditions are not met, the request may be rejected.